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Swissotel Amsterdam, Amsterdam
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Key details
About the Hotel
Damrak 96,
Amsterdam,
Netherlands,
1012 LP,
North Holland
Swissotel Amsterdam, a four-star boutique hotel by Dam Square, features soundproofed rooms behind its 19th-century facade. The ALLSAFE-certified property includes TechnoGym fitness facilities and complimentary WiFi throughout.
Swiss-Influenced Room Design
All 111 rooms at Swissotel incorporate Egyptian cotton bedding, Pürovel bathroom amenities, and air conditioning. The spacious bathrooms feature Swiss-imported stones, while rooms showcase local artwork and tulip motifs with a Swiss design influence.
Italian Dining Experience
ROYAL98 restaurant specializes in Italian cuisine with wood-fired pizzas and house-baked bread. The venue serves all-day breakfast including fresh deli items, smoothies, and made-to-order eggs.
Modern Fitness Facilities
The Swissotel Amsterdam Fitness center provides TechnoGym equipment, weight machines, and fitness accessories. In-room massage treatments are available by appointment.
Central City Location
Located 0.5 miles from Amsterdam Central Station and 12.5 miles from Schiphol Airport. The hotel offers bike rentals for exploring the canal-lined streets and UNESCO-listed city center.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
62%
enjoyed the hotel and would happily stay again
6.2/10
Nice
Rooms
7.2
Location
9.8
Service
7.6
Dining
6.4
Guest reviews
6.2/10
based on 5 reviews
8.1
8.1/10 based on 3736 reviews
Nicholas
United Kingdom,
March
2025
6.2/10
My stay at Swissotel Amsterdam was good, thanks to its very nice location right next to Dam Square, making it easy to explore the city. The staff was friendly and helpful, offering a warm welcome as soon as I arrived. However, I found the housekeeping to be a bit lacking, as my room wasn't cleaned consistently. Overall, the experience was enjoyable, and I would consider staying here again.
Rooms
8.0
The room was clean and cozy, though a bit small for my liking. I appreciated the amenities like the coffee machine and large bed, but the bed being two single beds pushed together was a bit uncomfortable.
Service
7.0
The reception staff were exceptionally welcoming, assisting me with check-in even before the official time. However, the housekeeping service could be improved as my requests for cleaning weren't always met.
Location
10.0
The hotel's location is unbeatable, right by Dam Square and close to many attractions. I loved being able to walk to places like the Anne Frank House and easily catch trams.
Dining
5.0
Breakfast options were limited, especially for vegetarians, so I opted to explore nearby cafes instead. I recommend skipping the breakfast package to explore local dining options.
Facilities
6.0
Facilities were good, with 24-hour room service and several useful in-room amenities. However, the noise from housekeeping early in the morning was disruptive.
Reese
United Kingdom,
March
2025
7.0/10
I had a wonderful stay at Swissotel Amsterdam. the location is unbeatable, right across from Dam Square and close to many attractions. The staff were friendly and helpful, from check-in to dinner recommendations. However, I did experience a delay at check-in since my room wasn't ready, and I had to wait longer than I expected.
Rooms
8.0
I found my room well-decorated and clean, although it felt a bit cramped with limited space to move around. The bed was comfortable, and the modern bathroom was a highlight.
Service
10.0
The service was really good, with staff going above and beyond to ensure a positive experience. I appreciated the follow-up call after check-in to make sure everything was satisfactory.
Location
10.0
The hotel's central location is a significant advantage. being so close to tram lines made it easy to explore the city effectively.
Dining
8.0
Although I didn't dine at the hotel restaurant, I heard positive remarks about the quality of meals available, which added to the overall positive atmosphere.
Facilities
8.0
The facilities were good, offering several amenities like room service and a fitness facility. However, I wish there were more dining options available on-site.
Jack
United Kingdom,
February
2025
6.4/10
I had a mixed experience at Swissotel Amsterdam. The central location was undoubtedly fantastic, just steps from Dam Square and major attractions. However, my stay was marred by noise issues from nearby tram stops and construction. The service was okay, but I had to deal with unfulfilled requests for pillows. Overall, while the hotel has great potential, I found it lacking in a few crucial areas. 😕
Rooms
6.0
The room was comfortable and clean, though I faced issues with the pillows being too low and unavailability of options when requested.
Service
6.0
Staff were friendly, but their response to my requests was inconsistent. I had to follow up multiple times regarding the pillow situation.
Location
10.0
The location is excellent, right in the heart of Amsterdam with easy access to public transport and attractions, making it a great base for exploration.
Dining
6.0
While the breakfast options had some appeal, I found the restaurant a bit understaffed, leading to longer wait times for service.
Facilities
6.0
The hotel offered basic facilities, but the ongoing construction was a downside, affecting my overall comfort.
Amelia
United Kingdom,
February
2025
6.8/10
I recently stayed at Swissotel Amsterdam, and while the location was fantastic—right near Dam Square—the service left much to be desired. I faced issues with my booking details, which caused confusion and disappointment. Despite these setbacks, some staff members, like Elisa, were genuinely helpful and worked hard to resolve my problems. Overall, the experience was a mix of beauty and frustration. 🌍😞
Rooms
6.0
The room I stayed in was clean, but dated and in need of modernisation. The lack of bedside charging plugs was inconvenient. The comfort of the bed was a redeeming quality, though.
Service
5.0
While some staff were friendly and accommodating, I encountered rudeness from others. Specifically, the initial check-in process was frustrating, and incorrect billing further added to my dissatisfaction.
Location
9.0
The hotel is perfectly situated for exploring the city, with easy access to tourist attractions like the Anne Frank House. I could walk to many hotspots, which was a huge advantage during my stay.
Dining
5.0
I didn't opt for breakfast due to the cost, and my friends who did found it pricey compared to local options. However, the coffee served was great.
Facilities
6.0
The hotel offered essential amenities, but the overall maintenance could be better. The presence of a welcome drink was a nice touch, yet the promised features did not always meet expectations.
Liam
United Kingdom,
November
2024
5.0/10
My stay at Swissotel Amsterdam was great overall, highlighted by its amazing location right near Dam Square and major attractions. The room was spacious and comfy, but I did notice some housekeeping issues like missing basic amenities. The staff were super friendly and eager to help, which truly made the experience enjoyable.
Rooms
8.0
My room was quite spacious and nice, with air conditioning, but housekeeping was a bit inconsistent with supplies.
Service
10.0
The staff were friendly and really helpful whenever I needed assistance, which made me feel well taken care of.
Location
10.0
The location is fantastic, just minutes from Central Station and right in the heart of the city, which made exploring super easy.
Dining
8.0
Breakfast had a good variety with options like eggs and pastries, though the kitchen seemed a tad understaffed at times.
Facilities
7.0
The hotel had nice features like room service and concierge options, but I wish housekeeping was a bit more consistent.
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